There is nothing more intimidating to a new manager than completing that employee schedule for the first time. Countless factors need to be taken into consideration, including staff roster layout, employee scheduling requirements, and the business needs of customers during each shift. As a new manager, it is absolutely important that your employee scheduling approach be as simple and efficient as possible.
Preparing a staff roster layout might be as simple as borrowing what has been used in the past, or as complicated as figuring out seniority within a new business. Whatever problems you face during employee scheduling, the primary issue you face is maintaining efficient use of your time while optimizing the sales for the company.
This might sound counter-intuitive for someone just wanting to prepare an employee schedule or staff roster, but the way you arrange scheduling can directly affect sales. As a new manager, you should focus your learning efforts to really understand how these issues can affect customer satisfaction and ticket averages.
Probably the greatest hurdle you face as a manager preparing employee schedules and working on staff scheduling is the picky requirements of work schedules for each employee. Some can work only on weekday afternoons, while some need the second Monday of every month off, but only on odd months. It is enough to drive a manager bonkers, but employee scheduling is still something that can’t be put off – without the schedule, customers will not receive the service they expect. Without an efficient schedule, in other words, your business cannot grow.
Customer needs are an important aspect to consider as you prepare your staff scheduled and begin to learn more about employee scheduling. You need to learn quickly when the highest sale volumes occur and provide employee scheduling to suit those needs.
When you know that Tuesdays are a quiet day, you can be reasonably sure that a few less employees placed on that day will effectively save the business money. On the other hand, if you know that weekends are usually very busy, that is a time during the week when you should not try to reduce employee scheduling numbers to save money. Sometimes more is more, and sometimes less is more. That is business.
Any manager with even just one employee scheduling experience under his or her belt will tell you it is not as easy as it sounds. Add to that the knowledge that effective employee scheduling and staff roster management can directly influence the success of your business, and you will quickly see why many managers turn to employee scheduling tools and software to meet their analysis and efficiency targets.
In reality, once you are prepared with appropriate employee scheduling tools, and have done your research into business specific trends in terms of sales and customer ticket averages, you are well on your way to becoming a successful employee scheduling manager. The main thing to remember is to keep your cool and focus on the facts. Business is all about efficiency and cost control, so keep your mind straight and narrow on those issues and you will do fine.